Shipping & Returns
Last updated: July 27, 2026
Everything you need to know before you order — where we ship, what it costs, how long it takes, and what happens if something goes wrong. Questions we haven’t answered here? Just email us.
Where we ship
We currently ship within the United States only, and all prices are in US dollars (USD). If you’re outside the US, the store won’t be able to complete your order yet — get on the mailing list and we’ll say something when that changes.
How you can pay
We accept Visa, Mastercard, and American Express, plus Apple Pay, Google Pay, Shop Pay, and PayPal. You’ll see every option available to you at checkout before you pay.
Shipping cost
We offer Standard and Express shipping. Both are calculated at checkout based on your address, and you’ll see the exact amount before you pay. Express costs more and requires a phone number for the carrier.
Standard shipping is free on orders of $60 or more — the discount is applied automatically, so there’s no code to enter. Choose Express on one of those orders and the same discount comes off the Express rate, leaving a small balance to pay.
How long it takes
You’ll get a confirmation email as soon as you order, and a tracking link the moment it ships — so you can follow it the whole way.
Once your order is on its way, Standard takes 3–4 business days in transit and Express takes 1–3 business days. Your order is prepared before it ships, so allow some time on top of that — those windows start when your tracking link arrives, not when you place the order.
Transit times vary with the carrier, and holiday peaks stretch them. If your tracking stops moving or it’s taking longer than feels right, email us and we’ll chase it.
Changing or cancelling an order
Email us as fast as you can and we’ll do what we can. Orders move into fulfilment quickly, and once yours has we generally can’t change the size or the address, or cancel it.
Returns and exchanges
If it arrives damaged, misprinted, or it’s the wrong item, we’ll fix it. Email us within 30 days of delivery with your order number and a photo of the problem, and we’ll send a replacement or refund it. You won’t pay return shipping on a fault of ours, and we usually won’t ask for the item back.
Outside of that, we can’t accept returns for a change of mind or the wrong size chosen. Please check the size guide on the product before ordering — and if you’re between sizes or unsure, ask us first. We’d much rather answer an email than have you stuck with a shirt that doesn’t fit.
Some things can’t be returned: digital downloads, music or other media once opened or unsealed, and clearance items. That doesn’t affect your rights above if one of them turns up damaged or incorrect.
Refunds
When we approve a refund we send it back to your original payment method — the card or wallet you paid with. We’ll email you when it’s been issued. How long it then takes to appear is down to your bank or card issuer rather than us, so give it a few days before worrying; if it still hasn’t landed, tell us and we’ll chase it from our end.
Lost or late packages
If tracking has stopped moving, or it’s been far longer than you’d expect, email us. We’ll chase the carrier and, if it’s genuinely lost, replace the order.
Contact
Knifeball League
merch@knifeballleague.com
Include your order number — it’s in your confirmation email — and we’ll get back to you.
These terms sit alongside our Terms of Service and Privacy Policy, and the terms shown at checkout.